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LPG portability: Consumers can now switch their dealers

Written By Sambasivarao on Sunday, January 13, 2013 | Sunday, January 13, 2013

Cooking gas consumers can now change their dealers as the government has launched LPG portability scheme on the lines of mobile phone services.

However, unlike cellular services where consumers have the option to switch between different mobile companies, LPG consumers would have the limited option of changing only their dealers, not the oil company.

So, if you are a consumer of Indane gas from Indian Oil Corp, you now have an option to choose from Indane Gas dealers in the locality. But you cannot switch to Bharat Gas of Bharat Petroleum

New IT/web enabled initiative, 'Lakshya', to enable consumers book and track refills online as well on mobile phone.

Indian Oil, Bharat Petroleum and Hindustan Petroeum together home-deliver over 30 lakh cylinders every day.

Customers can now rate their distributors on service, 

Now each distributor is being automatically rated from 5 stars to no star on a graded scale using transaction data. The distributor who supplies 85% of cylinders booked in less than two days is rated 5 stars and the distributor who supplies 85% cylinders beyond 10 days is rated no star. Others are rated in between according to their delivery pattern.

Also, new connections can be applied online.

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1 comment:

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